Shipping, Returns & Refunds
We want you to be happy with your purchase from Wayne Crichlow Photography. Please read the information below regarding delivery, returns, refunds and damaged items.
UK Delivery
UK orders are normally sent using Royal Mail Tracked 48.
Standard UK delivery is £5.95 per order.
Free UK shipping is available on orders over £100.
Once your order has been dispatched, tracking information will be provided where available.
Delivery times provided by Royal Mail are estimates and may occasionally be affected by circumstances outside our control.
International Delivery
International shipping is not currently available through our online checkout.
If you are outside the UK and would like to purchase an item, please contact us before ordering and we will advise whether delivery to your country can be arranged and provide the applicable shipping cost.
Customers receiving orders outside the UK may be responsible for local customs duties, import taxes or other charges imposed by the destination country. These charges are not included in the purchase price or shipping charge.
Your Right to Cancel
If you purchase from us online and change your mind, you have the right to notify us that you wish to cancel your purchase within 14 days of receiving your order, subject to any applicable exclusions.
Please contact us within this 14-day period before returning your item.
Once you have notified us that you wish to cancel, you must return the item to us within a further 14 days.
Returning an Item
Returned items should be:
in their original condition;
complete and undamaged; and
securely packaged to protect them during return transit.
You are responsible for the cost of returning an unwanted item to us.
We strongly recommend using a tracked postal service and retaining proof of postage until your refund has been completed.
You are responsible for taking reasonable care of the item while it is in your possession. We may make a deduction from the refund where the value of an item has been reduced as a result of handling beyond what would reasonably be necessary to inspect it.
Refunds
Once we receive your return, we will inspect it and process any refund due.
Where you exercise your statutory right to cancel an online purchase, we will refund the price paid for the returned item together with the cost of our standard outbound delivery service, where applicable.
If you selected a more expensive or enhanced delivery option, we are not required to refund the additional amount above the cost of our standard delivery service.
If your original order qualified for free UK shipping, there is no outbound delivery charge to refund.
Refunds will normally be made using the original payment method.
We will process refunds within the time required by applicable consumer law. For returned goods, we may withhold the refund until we have received the goods back or you provide evidence that they have been returned, whichever occurs first.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
Where possible, please include your order number and photographs showing the problem so that we can resolve the issue quickly.
Where an item is faulty, damaged or incorrectly supplied, we will arrange an appropriate replacement or refund and, where required, cover reasonable return postage costs.
Please do not return a faulty or damaged item before contacting us.
Limited Editions, Prints and Books
Please take care when handling photographic prints, books and other collectible products.
Unless an item is faulty, your statutory cancellation rights and the conditions set out above apply.
Where a product has been made to your specifications or clearly personalised, statutory cancellation rights may not apply. Any such exclusion will be made clear on the relevant product page before purchase.
Exchanges
We do not currently operate an automatic exchange service.
If you wish to exchange an item, please contact us first. Where appropriate, we may ask you to return the original item and place a new order.
How to Request a Return
To request a return, please contact:
Wayne Crichlow Photography
Email: info@waynecrichlowphotography.com
Please include your name, order number, item purchased and reason for contacting us.
We will provide the appropriate return instructions.
Please do not send returns without contacting us first.
Your Statutory Rights
Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.